Receptionists and Information Clerks
Also called: receptionist, front, desk, clerk specialist, front desk receptionist
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Transmit information or documents to customers, using computer, mail, or facsimile machine
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing receptionists and information clerks work
5 of 11 main tasks for this job show up in real AI-use data, so we rate it Amber (some AI use) — 45% when main tasks are weighted. This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Transmit information or documents to customers, using computer, mail, or facsimile machine (main task) — a lot of recorded AI use
- Schedule appointments and maintain and update appointment calendars (main task) — some recorded AI use
- Provide information about establishment (main task) — some recorded AI use
- Hear and resolve complaints from customers or the public (main task) — some recorded AI use
- Perform administrative support tasks (main task) — some recorded AI use
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments (main task) — no recorded AI use
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations (main task) — no recorded AI use
- Receive payment and record receipts for services (main task) — no recorded AI use
- File and maintain records (main task) — no recorded AI use
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries (main task) — no recorded AI use
- Perform duties (main task) — no recorded AI use
- Analyze data to determine answers to questions from customers or members of the public — a lot of recorded AI use
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services — some recorded AI use
- Process and prepare memos, correspondence, travel vouchers, or other documents — some recorded AI use
- Schedule space or equipment for special programs and prepare lists of participants — some recorded AI use
- Keep a current record of staff members' whereabouts and availability — no recorded AI use
- Enroll individuals to participate in programs and notify them of their acceptance — no recorded AI use
- Take orders for merchandise or materials and send them to the proper departments to be filled — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Transmit information or documents to customers, using computer, mail, or facsimile machine”. Try the prompt for: “Schedule appointments and maintain and update appointment calendars”.
- Weeks 3–4: Make it a habit. Use AI 3 times a week for 15 minutes. Always check facts, numbers and names yourself.
Tick your own tasks above to get a plan based on what you really do. New to AI? Read our beginner’s guide.
Questions about AI and receptionists and information clerks
Will AI replace receptionists and information clerks?
Our data can’t predict job losses, and we don’t try to. What it does show: 5 of the 11 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Amber rating (some AI use). Using AI on a task is not the same as AI doing the whole job, and 9 of the 18 listed tasks show no recorded AI use yet.
Which receptionist tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: analyze data to determine answers to questions from customers or members of the public; transmit information or documents to customers, using computer, mail, or facsimile machine; calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Which receptionist tasks show little or no AI use?
For example: operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments; greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations; receive payment and record receipts for services. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 78% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a receptionist start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.