Medical Secretaries
Official O*NET title: Medical Secretaries and Administrative Assistants (43-6013.00)
Also called: clinic office assistant, front desk receptionist, medical office specialist, medical receptionist, medical secretary
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Answer telephones and direct calls to appropriate staff
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing medical secretaries work
4 of 11 measurable main tasks for this job show up in real AI-use data, so we rate it Amber (some AI use) — 36%.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Answer telephones and direct calls to appropriate staff (main task) — some recorded AI use
- Complete insurance or other claim forms (main task) — some recorded AI use
- Operate office equipment (main task) — some recorded AI use
- Perform bookkeeping duties (main task) — some recorded AI use
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations (main task) — no recorded AI use
- Greet visitors, find out purpose of visit, and direct them to appropriate staff (main task) — no recorded AI use
- Transmit correspondence or medical records by mail, e-mail, or fax (main task) — no recorded AI use
- Maintain medical records, technical library, or correspondence files (main task) — no recorded AI use
- Receive and route messages or documents (main task) — no recorded AI use
- Interview patients to complete documents, case histories, or forms (main task) — no recorded AI use
- Perform various clerical or administrative functions (main task) — no recorded AI use
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer — some recorded AI use
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings — some recorded AI use
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records — some recorded AI use
- Schedule tests or procedures for patients — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Answer telephones and direct calls to appropriate staff”. Try the prompt for: “Complete insurance or other claim forms”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and medical secretaries
Will AI replace medical secretaries?
Our data can’t predict job losses, and we don’t try to. What it does show: 4 of the 11 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Amber rating (some AI use). Using AI on a task is not the same as AI doing the whole job, and 8 of the 15 listed tasks show no recorded AI use yet.
Which medical secretary tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: compile and record medical charts, reports, or correspondence, using typewriter or personal computer; prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings; answer telephones and direct calls to appropriate staff.
Which medical secretary tasks show little or no AI use?
For example: schedule and confirm patient diagnostic appointments, surgeries, or medical consultations; greet visitors, find out purpose of visit, and direct them to appropriate staff; transmit correspondence or medical records by mail, e-mail, or fax. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 64% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a medical secretary start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
Medical Secretaries ranks #226 of 572 jobs for the share of main tasks with AI use (#1 = most), and #15 of 34 in Office & Admin.
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