Postmasters
Official O*NET title: Postmasters and Mail Superintendents (11-9131.00)
Also called: delivery supervisor, distribution operation supervisor, distribution operations manager, distribution operations supervisor, mail delivery supervisor
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Resolve customer complaints
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing postmasters work
1 of 8 measurable main tasks for this job show up in real AI-use data, so we rate it Green (little AI use yet) — 12%.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Resolve customer complaints (main task) — some recorded AI use
- Monitor employees' work schedules and attendance for payroll purposes (main task) — no recorded AI use
- Organize and supervise activities (main task) — no recorded AI use
- Prepare employee work schedules (main task) — no recorded AI use
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities (main task) — no recorded AI use
- Hire and train employees, and evaluate their performance (main task) — no recorded AI use
- Prepare and submit detailed and summary reports of post office activities to designated supervisors (main task) — no recorded AI use
- Negotiate labor disputes (main task) — no recorded AI use
- Select and train postmasters and managers of associate postal units — no recorded AI use
- Inform the public of available services, and of postal laws and regulations — no recorded AI use
- Issue and cash money orders — no recorded AI use
- Collect rents for post office boxes — no recorded AI use
- Talk with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Resolve customer complaints”. Try the prompt for: “Organize and supervise activities”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and postmasters
Will AI replace postmasters?
Our data can’t predict job losses, and we don’t try to. What it does show: 1 of the 8 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Green rating (little AI use yet). Using AI on a task is not the same as AI doing the whole job, and 12 of the 13 listed tasks show no recorded AI use yet.
Which postmaster tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: resolve customer complaints.
Which postmaster tasks show little or no AI use?
For example: monitor employees' work schedules and attendance for payroll purposes; organize and supervise activities; prepare employee work schedules. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 36% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a postmaster start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
Postmasters ranks #428 of 572 jobs for the share of main tasks with AI use (#1 = most), and #23 of 25 in Management.
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