Postal Service Clerks
Official O*NET title: Postal Service Clerks (43-5051.00)
Also called: bulk mail technician, clerk, distribution clerk, part time flexible clerk, postal clerk
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing postal service clerks work
1 of 6 measurable main tasks for this job show up in real AI-use data, so we rate it Green (little AI use yet) — 17%.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes (main task) — some recorded AI use
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage (main task) — no recorded AI use
- Check mail to make sure correct postage and that packages and letters are in proper condition for mailing (main task) — no recorded AI use
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices (main task) — no recorded AI use
- Obtain signatures from recipients of registered or special delivery mail (main task) — no recorded AI use
- Transport mail from one work station to another (main task) — no recorded AI use
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders — no recorded AI use
- Keep money drawers in order, and record and balance daily transactions — no recorded AI use
- Register, certify, and insure letters and parcels — no recorded AI use
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail — no recorded AI use
- Receive letters and parcels, and place mail into bags — no recorded AI use
- Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation — no recorded AI use
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation — no recorded AI use
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies — no recorded AI use
- Rent post office boxes to customers — no recorded AI use
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail — no recorded AI use
- Feed mail into postage canceling devices or hand stamp mail to cancel postage — no recorded AI use
- Cash money orders — no recorded AI use
- Order retail items and other supplies for office use — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Answer questions regarding mail regulations and procedures, postage rates, and post office boxes”. Try the prompt for: “Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and postal service clerks
Will AI replace postal service clerks?
Our data can’t predict job losses, and we don’t try to. What it does show: 1 of the 6 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Green rating (little AI use yet). Using AI on a task is not the same as AI doing the whole job, and 18 of the 19 listed tasks show no recorded AI use yet.
Which postal service clerk tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
Which postal service clerk tasks show little or no AI use?
For example: weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage; check mail to make sure correct postage and that packages and letters are in proper condition for mailing; sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 74% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a postal service clerk start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
This job isn’t ranked: it has fewer than 8 main tasks we can measure, or its rating is an estimate.
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