Order Clerks
Official O*NET title: Order Clerks (43-4151.00)
Also called: hub associate, materials specialist, order analyst, order clerk, order entry administrator
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Receive and respond to customer complaints
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing order clerks work
3 of 11 measurable main tasks for this job show up in real AI-use data, so we rate it Amber (some AI use) — 27%.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Receive and respond to customer complaints (main task) — a lot of recorded AI use
- Inform customers by mail or telephone of order information (main task) — some recorded AI use
- Compute total charges for merchandise or services and shipping charges (main task) — some recorded AI use
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing (main task) — no recorded AI use
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms (main task) — no recorded AI use
- Recommend merchandise or services that will meet customers' needs (main task) — no recorded AI use
- Inspect outgoing work for compliance with customers' specifications (main task) — no recorded AI use
- Check inventory records to determine availability of requested merchandise (main task) — no recorded AI use
- Verify customer and order information for correctness, checking it against previously obtained information as necessary (main task) — no recorded AI use
- File copies of orders received, or post orders on records (main task) — no recorded AI use
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies (main task) — no recorded AI use
- Prepare invoices, shipping documents, and contracts — some recorded AI use
- Talk with production, sales, shipping, warehouse, or common carrier staff to expedite or trace shipments — no recorded AI use
- Direct specified departments or units to prepare and ship orders to designated locations — no recorded AI use
- Adjust inventory records to reflect product movement — no recorded AI use
- Collect payment for merchandise, record transactions, and send items — no recorded AI use
- Calculate and compile order-related statistics, and prepare reports for management — no recorded AI use
- Recommend type of packing or labeling needed on order — no recorded AI use
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Receive and respond to customer complaints”. Try the prompt for: “Inform customers by mail or telephone of order information”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and order clerks
Will AI replace order clerks?
Our data can’t predict job losses, and we don’t try to. What it does show: 3 of the 11 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Amber rating (some AI use). Using AI on a task is not the same as AI doing the whole job, and 15 of the 19 listed tasks show no recorded AI use yet.
Which order clerk tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: receive and respond to customer complaints; prepare invoices, shipping documents, and contracts; inform customers by mail or telephone of order information.
Which order clerk tasks show little or no AI use?
For example: review orders for completeness according to reporting procedures and forward incomplete orders for further processing; obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms; recommend merchandise or services that will meet customers' needs. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 92% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a order clerk start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
Order Clerks ranks #288 of 572 jobs for the share of main tasks with AI use (#1 = most), and #18 of 34 in Office & Admin.
Related jobs
- Will AI change office supervisors?
- Will AI change switchboard operators?
- Will AI change telephone operators?
- Will AI change debt collectors?
- Will AI change billing clerks?
- Will AI change bookkeepers?
- Will AI change shipping and inventory clerks?
- Will AI change postal service clerks?
- Will AI change service sales representatives?
- Will AI change customer service representatives?
- See all jobs