Cashiers
Official O*NET title: Cashiers (41-2011.00)
Also called: cage cashier, cashier, center aisle cashier, central aisle cashier, checker
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Answer customers' questions, and provide information on procedures or policies
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing cashiers work
4 of 9 measurable main tasks for this job show up in real AI-use data, so we rate it Amber (some AI use) — 44%. 3 newer tasks are not in the data yet and left out.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Answer customers' questions, and provide information on procedures or policies (main task) — a lot of recorded AI use
- Greet customers entering establishments (main task) — a lot of recorded AI use
- Receive payment by cash, check, credit cards, vouchers, or automatic debits (main task) — some recorded AI use
- Assist customers by providing information and resolving their complaints (main task) — some recorded AI use
- Issue receipts, refunds, credits, or change due to customers (main task) — no recorded AI use
- Monitor checkout stations to make sure they have adequate cash available and are staffed appropriately (main task) — too new for the AI data
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners (main task) — no recorded AI use
- Answer incoming phone calls (main task) — no recorded AI use
- Request information or assistance, using paging systems (main task) — too new for the AI data
- Help customers find the location of products (main task) — no recorded AI use
- Process merchandise returns and exchanges (main task) — no recorded AI use
- Maintain clean and orderly checkout areas, and complete other general cleaning duties (main task) — too new for the AI data
- Calculate total payments received during a time period, and reconcile this with total sales — no recorded AI use
- Count money in cash drawers at the beginning of shifts to make sure that amounts are correct and that there is adequate change — no recorded AI use
- Issue trading stamps, and redeem food stamps and coupons — too new for the AI data
- Post charges against guests' or patients' accounts — no recorded AI use
- Compute and record totals of transactions — no recorded AI use
- Weigh items sold by weight to determine prices — no recorded AI use
- Sort, count, and wrap currency and coins — no recorded AI use
- Keep periodic balance sheets of amounts and numbers of transactions — no recorded AI use
- Compile and maintain non-monetary reports and records — no recorded AI use
- Supervise others and provide on-the-job training — no recorded AI use
- Assist with duties in other areas of the store — no recorded AI use
- Sell tickets and other items to customers — no recorded AI use
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves — no recorded AI use
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment — no recorded AI use
- Cash checks for customers — no recorded AI use
- Offer customers carry-out service at the completion of transactions — no recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Answer customers' questions, and provide information on procedures or policies”. Try the prompt for: “Greet customers entering establishments”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and cashiers
Will AI replace cashiers?
Our data can’t predict job losses, and we don’t try to. What it does show: 4 of the 12 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Amber rating (some AI use). Using AI on a task is not the same as AI doing the whole job, and 20 of the 28 listed tasks show no recorded AI use yet.
Which cashier tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: answer customers' questions, and provide information on procedures or policies; greet customers entering establishments; receive payment by cash, check, credit cards, vouchers, or automatic debits.
Which cashier tasks show little or no AI use?
For example: issue receipts, refunds, credits, or change due to customers; establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners; answer incoming phone calls. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 88% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a cashier start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
Cashiers ranks #157 of 572 jobs for the share of main tasks with AI use (#1 = most), and #9 of 18 in Sales & Retail.
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