Computer and Office Machine Repairers
Official O*NET title: Computer, Automated Teller, and Office Machine Repairers (49-2011.00)
Also called: atm technician, computer repair technician, copier technician, customer service engineer, field engineer
Do you do this at work?
Answer each card — it takes about a minute.
Do you do this at work?
Reinstall software programs or adjust settings on existing software to fix machine malfunctions
Swipe right for yes, left for not me. On a keyboard: → yes, ← not me, Z undo. +2 XP per answer.
How AI is changing computer and office machine repairers work
6 of 24 measurable main tasks for this job show up in real AI-use data, so we rate it Amber (some AI use) — 25%.
This shows where people already use AI, not whether the job will disappear. How we measure this.
Tasks in this job and recorded AI use
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions (main task) — a lot of recorded AI use
- Install and configure new equipment (main task) — a lot of recorded AI use
- Read specifications (main task) — some recorded AI use
- Align, adjust, or calibrate equipment according to specifications (main task) — some recorded AI use
- Analyze equipment performance records to assess equipment functioning (main task) — some recorded AI use
- Advise customers concerning equipment operation, maintenance, or programming (main task) — some recorded AI use
- Travel to customers' stores or offices to service machines or to provide emergency repair service (main task) — no recorded AI use
- Reassemble machines after making repairs or replacing parts (main task) — no recorded AI use
- Maintain parts inventories and order any additional parts needed for repairs (main task) — no recorded AI use
- Converse with customers to determine details of equipment problems (main task) — no recorded AI use
- Disassemble machines to examine parts (main task) — no recorded AI use
- Maintain records of equipment maintenance work or repairs (main task) — no recorded AI use
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment (main task) — no recorded AI use
- Operate machines to test functioning of parts or mechanisms (main task) — no recorded AI use
- Assemble machines according to specifications, using hand or power tools and measuring devices (main task) — no recorded AI use
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory (main task) — no recorded AI use
- Test new systems to make sure that they are in working order (main task) — no recorded AI use
- Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs (main task) — no recorded AI use
- Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns (main task) — no recorded AI use
- Complete repair bills, shop records, time cards, or expense reports (main task) — no recorded AI use
- Fill machines with toners, inks, or other duplicating fluids (main task) — no recorded AI use
- Lay cable and hook up electrical connections between machines, power sources, and phone lines (main task) — no recorded AI use
- Train new repairers (main task) — no recorded AI use
- Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics (main task) — no recorded AI use
- Calibrate testing instruments — some recorded AI use
Tasks: O*NET 31.0. AI use: Anthropic Economic Index (exact or close text match).
Your first steps (guidance)
- Week 1: Open a free AI assistant and say hello. Follow our “Getting started with AI” guide. Ask it one simple question about your work.
- Week 2: Use AI on one task you do often. Try the prompt for: “Reinstall software programs or adjust settings on existing software to fix machine malfunctions”. Try the prompt for: “Install and configure new equipment”.
Tick your own tasks above to get a plan based on what you really do. The first 2 weeks are free; Premium (coming soon) adds weeks 3–12. New to AI? Read our beginner’s guide.
Questions about AI and computer and office machine repairers
Will AI replace computer and office machine repairers?
Our data can’t predict job losses, and we don’t try to. What it does show: 6 of the 24 main tasks for this job match tasks people already use AI for (Anthropic Economic Index), giving a Amber rating (some AI use). Using AI on a task is not the same as AI doing the whole job, and 18 of the 25 listed tasks show no recorded AI use yet.
Which computer repair technician tasks is AI used for most?
In the data, the most AI use among this job’s tasks is for: reinstall software programs or adjust settings on existing software to fix machine malfunctions; install and configure new equipment; calibrate testing instruments.
Which computer repair technician tasks show little or no AI use?
For example: travel to customers' stores or offices to service machines or to provide emergency repair service; reassemble machines after making repairs or replacing parts; maintain parts inventories and order any additional parts needed for repairs. These are good places to keep building your own skills.
How does this job compare to others?
In Microsoft Research’s “Working with AI” study, this job’s AI applicability score is equal to or higher than 56% of the occupations they scored. That measures overlap with AI chat use, not risk of job loss.
How can a computer repair technician start learning AI?
Start small: open a free AI assistant, try it on one task you do often, and always check facts and numbers yourself. The plan on this page is guidance, not professional advice.
See how this job ranks
Computer and Office Machine Repairers ranks #311 of 572 jobs for the share of main tasks with AI use (#1 = most), and #3 of 44 in Trades & Repair.
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